What types of planes does the fleet of AtlasGlobal include? contents

Click here for detailed information.

Baggage Check-in contents

If possible, the check-in should not be done in the last minutes. In such instances, even if the passenger makes it to the flight, the baggage may not. If the airline's check-in deadline is past, Atlasglobal Airlines will not cover the expenses caused by the delay.  
The straps and hooks from the baggage that are to be sent as checked baggage should be removed if possible. If not they should be fixed to the bag. These parts may get caught in baggage transfer belts and damage to the bag.

Atlasglobal Airlines will put baggage destination tags on the luggage and give the passenger the tags to use as claim checks. It should be made sure that a separate tag is provided for every piece of luggage. The passenger should keep them until after all the baggage is taken back and the contents are checked. The passenger will need them in case of a claim.

As of 15 May 2017, Through check-in cannot be made for passengers holding more than one ticket for their transit route. Check-in will be made for the destination of the respective ticket only. Passengers have  to claim their baggage at the transfer point  and apply to the relevant airline counter  for check-in procedures of their connection flight. Passengers can only benefit from through check-in if their flights are all on one ticket.

Free baggage allowance

What is the maximum weight of free baggage on board?

*** All free baggage allowances will also be applicable on code-share flights operated by other airlines (Air France, KLM, Air Serbia).

*** All free baggage allowances will also be applicable on code-share flights operated by other airlines (Air France, KLM, Air Serbia).

TERMS AND CONDITIONS

Please click here to see free baggage allowance table.

* The table above contains free baggage allowance for economy classes (unlimited piece concept)

* Flights between Cyprus (ECN) and TR domestic flights (both directions) additional +5 kg baggage allowance (except promotion classes) is applicable for students (ID's must be provided at the check-in counter for ID validation)

* For Atlasmiles members - additional baggage allowance;

- Atlasmiles Silver +5kg for both economy and business classes

- Atlasmiles Gold +10kg for both economy and business classes

- Atlasmiles Platinum +15kg for both economy and business classes

* Free cabin baggage allowance for all flights;

- Economy cabin: 1 piece (25cmx45cmx56cm) total 8kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)

- Business cabin: 2 piece (25cmx45cmx56cm) total 16kg + 1 personal item (camera, umbrella, suite covers, hand bag, baby carriage, laptop, tablet and PC)

- In the event that the dimensions and/or weights of personal items reach to the cabin baggage limits, they will be considered as cabin baggage and/or excess baggages will be charged.

- International free baggage allowances will be applicable on all flights segments of international / domestic transit passengers.

What happens if the weight of baggage exceeds free baggage allowance?
In case free baggage allowance is exceeded, additional fee is paid for the excess baggage. See excess baggage fees

What should I do if my baggage is damaged?
When you find out at the end of your flight that your baggage is damaged, you should apply to Lost Property Department of our Contracted Ground Handling Company and have a report issued before leaving the airport. Besides, you can  contact with Istanbul Lost Property Department of our company at 00 90 212 463 28 67 after the report is issued. For the damage and defects you can not realize immediately, please apply to our Ground handling company within 7 days.
The documents that should be submitted to Lost Property Office by the passenger while the report is prepared; 
•         Travel ticket, 
•         Baggage label, 
•         Identity (Identity card, passport)


What should I do if my baggage is lost?
For your baggage you could not receive at arrival and the damage you immediately realize, please present your travel ticket, baggage label and identity card at your application to Lost Property Office before leaving the airport.

Excess baggage fees

Please click here to see excess baggage fee table

SPECIAL SERVICE REQUEST

Checked baggage contents

Refers to items of luggage delivered to Atlas Jet for transportation in the hold of an aircraft. Once the passenger checks all luggage items, the airline agent will put a bag tag on each item that indicates passengers name, flight number(s), and all cities in the ticketed itinerary. A copy of the bag tag will be provided to the passenger for baggage claim at destination. A checked baggage must weigh no heavier than 32 kg. Additional charges will apply to any item that exceeds the free baggage rights, however baggages exceeding 32 kg does not accepted. 

Hand baggage contents

What is the size of hand baggage I may carry with me during flight?
Hand baggage should be at a size that fits under your seat or into your overhead cabin rack and it should be in one piece. It should fit to the dimensions given below. Hand baggage that does not fit these dimensions will be carried as a checked baggage. If the dimension of cabin baggage exceeds the given limits, the passenger is required to pay excess baggage fee for the whole weight even the weight of it is within the given weight limits. Name and address label should be attached inside and outside your baggage.

Can I carry my musical instrument on board?  
If your musical instrument does not exceed the dimensions or weight of a hand baggage (max 25x45x56 cm in size, total dimensions/weight up to max.126 cm/8 kg) you can take it with you on board.

For musical instruments that exceed the dimensions or weight(cello, viola, violoncello, etc.) for a hand baggage but are suitable for the cabin height standards, an additional seat must be booked. Atlasglobal cannot transport contrabass due to cabin height.

What are the rules applied for carrying liquid and similar substances in hand baggage?

How will the application work?
* Each passenger can carry 1 clear plastic bag,
* The containers in the bag can only be up to 100 ml. each,
* No matter what the amount is, the containers bigger than 100 ml. will not be allowed,
* The passengers must show their liquids at the final security control and put them seperately on the x-ray,
* No liquid restrictions will be applied for luggages that are checked in but our airline rules will be applied,
* Considering the restrictions it will be easier for passengers to put their liquids in their check in luggages.

A.  Liquids included in the restriction:
• All kinds of liquid including water, syrup, drink,
• All kinds of cosmetics including cream, lotion oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form)
• Shaving foams, deodorants
• All substances in the form of paste including toothpaste; semi-solid food such as jam, honey, yoghurt, molasses and sauce, contact lens liquid, shampoos.

Other substances similar to the ones listed above.

B. Exceptions applied in special cases:
• Medicines (provided that they are prescribed on the name of the passenger or a health report / document stating that the passenger should use such medicines is presented and such medicine is kept in its original package.)
• Baby food (provided that the baby is also travelling on board and up to the amount required during the flight.)
• Security officers may ask you to document the exceptional case or may make you taste the medicine / baby food / liquid at the check point.

C.  Products I buy from duty-free shop/aircraft during international flights:
The products you buy from duty-free shop or during the flight will be placed in a special bag together with the invoice and the bag will be sealed. This bag will be allowed on board only after the bag and the invoice are checked at the security check point.

If you will go to final destination point by making a transit through another airport, you should not open the special duty-free shopping bag given in the shop or on board until the final destination airport. Otherwise, the content of the bag may be seized in transit airport.
In the transits made in European Union countries or America, it is not allowed to carry the products exceeding 100 ml bought previously from duty-free shops in hand baggage even they are in sealed bags.

Fluid substances like olive oil, pickles, tomato paste; flammable substances such as acetone, cologne; cans, sacks, plastic bags and barrels will not be accepted to the flight neither as free baggage nor as cabin baggage.

If you have hesitation, please contact with our call center and travel agency before your flight. And help the security officers and airline company staff in the airport.

Cabin baggage contents

Cabin Baggage is the carriage of the special baggage of the passenger on a purchased extra seat on the plane.

Refers to items that may be carried as block seat baggage in the cabin. Passengers will pay for an additional seat charge in order to bring onboard a CBBG. A service request for CBBG must be made at least 24 hours prior to Estimated Time of Departure (ETD). Max dimensions for cabin baggage is 25cm x 45cm x 56cm and weight up to 75kg is accepted. Passengers are responsible for loading and unloading the CBBG in and out of the aircraft.

Packing/Contents of the Baggage

Because of the irregularities that may occur during the loading/unloading of the flight, the passenger’s baggage may suffer damage or get lost. For  Atlasglobal Airlines to be able to compensate passenger’s economic lost, the passenger has some responsibilities concerning the packing of the baggage that is to be checked in. The certain items that should not be placed in the checked baggage are listed below. In the case of damage or loss of these items,  Atlasglobal Airlines do not accept liability. The passenger is responsible for these items and has to carry them in the hand baggage.

• Cash, credit cards, check books, gift cards, certificates, ID, passport and similar valuable documents
• Laptop, tablet computer, cell phone, camera etc. high sensitive technological devices
• Jewelry and accessories containing precious metals/stones.
• Prescription drugs
• Fragile items such as glasses, glass containers, bottles and high sensitive items
• Flash discs, CD, DVD, business/personal documents, house and car keys 
• Works of art such as paintings or sculptures
• Perishable items such as food and drinks (e.g., fruits and vegetables, cheese, fresh or frozen meat or poultry, seafood, baked goods, tobacco)

 Atlasglobal Airline is not liable in the case of liquids placed in checked baggage harm baggage itself, contents  or to the other baggage around it.
Musical instruments can be carried as hand baggage provided that the dimensions of the instrument does not excess the hand baggage limits (max 25x45x56 cm in size, total dimensions/weight up to max.126 cm/8 kg). Otherwise, they should be checked in. The appropriate packing of the instrument is the passenger’s responsibility; hard case covers should be used.
Similarly, sport equipment to be checked in, such as ski/snowboard equipment, golf/hockey clubs etc., must be packed appropriately. The passenger can communicate the  Atlasglobal Airlines to learn about the details of the restrictions and requirements of the transportation of such items.
Baby carriages are turned in during the boarding at the gate. For international flights, passenger can take the baby carriages back during the disembarking. For domestic flights, the baby carriages are transferred to carousel. If the passenger wants to check in the carriage, it should be placed in a nylon bag provided by the  Atlasglobal check-in agent at the check- in desk. Before doing so, the other items such as blankets and diapers placed in the carriage should be removed. If these items are large sized so that they may cause discomfort and the passenger does not want to take them as hand baggage, they should be tagged separately and checked in. 

Hazardous Substances Prohibited from Carriage on Aircraft

For security reasons the following substances are prohibited by IATA (International Air Transport Association) to carry as checked baggage or hand baggage;

Lost Baggage contents

If a checked baggage doesn’t arrive at the destination, the passenger must apply to our Ground Service company from the “Arrivals Lounge” to report the missing baggage. The Ground Service company will fill you a PIR (Property Irregularity Report). If the baggage is not found within 5 days, the research will be transferred to the Central Lost and Found department of our company.

After the case is transferred to the Central Lost and Found department, the passenger should send the documents listed below to speed up and ease the process. You can contact us from lf@atlasglb.com 

For lost baggages:
* Original loss report
* Original flight ticket and baggage tags
* The list of belongings lost with the baggage.

The found baggages will be sent to the passengers address. The transport charges will be covered.  Passengers can also go and take their baggage themselves.

Damaged Baggage contents

2D Barcode Mobile Boarding Pass contents

What is 2D Barcode Mobile Boarding Pass?

2D Barcode Mobil Boarding Pass is your boarding pass which ensures your acceptance to flight; you can send your cell phone after online check-in.
Without waiting you can directly go to your gate with the link you have received on your cell phone.
 
What are the advantages of 2D Barcode Mobile Boarding Pass?
 
You can start to your trip without going to check-in desk by showing your 2D Barcode Boarding Pass link that you have sent your mobile.
 
When I arrive at the airport, Can I directly go to the gate without calling by check-in desk?
 
Yes. 2D Barcode Mobile Boarding Pass that Atlasglobal represents you is allows you to directly go to the gate and board your flight.  
 
Who can benefit from this advantage?
 
Passengers, who have bought the ticket by www.atlasglb.com, not benefited from any reduction and passed from the 3D security system or Atlasmiles members.

Passengers who has bought the ticket by mobile application, not benefited from any reduction and Atlasmiles members.

Passengers who have bought the ticket from Atlasglobal sales offices and not benefited from any reduction.

Passengers who have bought the ticket from Atlasglobal sales offices (excluding children who travel alone).
    
I have luggage, Can I pass the gate with my 2D Mobil Boarding Pass?
 
Yes. You can leave your luggage 30 minutes before the flight to check in desk which is particular for you and you can go to the gate.
 
Which airports are available to use 2D Barcode Mobil Boarding Pass?
 
It is available in all airports where we have domestic flights.

Do I need an internet connection for using 2D Barcode Mobile Boarding Pass?
 
Yes, you need an internet connection and your cell phone should support GPRS.

Check-in contents

When should I be at the airport prior to the flight?
You should be at the airport at least 1 hour prior the domestic flights, at the latest 3 hours prior to the international flight and 3 hours prior to the flight for Iraq and Iran. You should complete all your check-in procedures at least 30 minutes before the domestic flight departure and 1 hour before to the flight departure time of international flights. If you do not complete these procedures, you forfeit all your rights concerning that flight. Besides, you should be ready at the flight gate at the latest 15 minutes prior to departure.

Is it possible to make fast Check-in?
You can use serf-service check-in kiosk machine in the airport for fast check–in. You can check-in within 30 seconds, select you seat number and receive your boarding card and directly go to the gate.

I have Atlamiles card. What are my check-in advantages?
The passengers who give their Atlasmiles card numbers during reservation or check-in can receive service
 
at counter N 10 in Istanbul Atatürk Airport domestic terminal,
at counter No 11 in İzmir Adnan Menderes Airport domestic terminal,
at counter No 21 in Antalya Airport domestic terminal,
at special online check-in counters in TRNC Ercan and Bodrum Airports.
 
Besides, Atlasmiles Card members have the right;
to travel at the front seats
to deliver the baggage late and pick the baggage first

What kind of identity card is valid for domestic flights during check-in?
Any photo-bearing identity card, identity card, driving license, passport or marriage license, identities given by public bodies and organizations, health record and birth certificate up to one month after the birth (together with the identity card of the parent) shall be accepted.

Identity card photocopy, R.T. personal number printout obtained by fax or the internet shall not be accepted.

Kiosk Check-in (2D Barcode check-in) contents

What is 2D Barcode check-in?
2D barcode check-in is the check-in wizard that will enable you to send SMS message to your mobile phone upon making a booking.
Through the link that will be sent to your mobile phone, you can complete your check-in without getting into a queue at the airport.

What are the advantages of 2D Barcode?
Issues your boarding pass, without having need for any other process, just by scanning the barcode on the screen of your mobile phone to the reader of a Kiosk.
If you have already selected your seat, you need to hold the screen of your mobile phone appx. 10cm close to the Kiosk reader for 2 seconds which will enable your boarding pass to be issued.
If you do not have a pre selected seat, you will be asked to do so now and then your boarding pass will be issued.
By the completion of this process you will not have to wait in a queue at the counter.

Could I proceed to the boarding gate directly after having issued my boarding pass at a 2D Barcode Kiosk?
Yes, you may now proceed directly to the boarding gate upon having your boarding pass issued.

Who could benefit from this advantage?
- Passengers who bought their -non discount- ticket from any Atlasglobal ticket offices/agents.
- Passengers who bought their –non discount- ticket from the Atlasglobal  web-site and those who have gone through 3D security system check or Atlasmiles members.
- Passengers who bought their –non discount- tickets from Atlasglobal mobile applications and Atlasmiles members.
- Passengers who bought their –non discount- tickets from Atlasglobal Call Center. (only exception is unaccompanied children)

I have baggage –Could I realize my check-in at the 2D Barcode Kiosks?
Yes you can. After you have your boarding pass issued at a Kiosk, you may check your baggage in at the counter that has been appointed exclusively for you and then proceed to boarding gate.

Which are the airports where we can have access to Atlasglobal Kiosks?
Our Kiosks are located at İstanbul, Antalya, İzmir, Bodrum and Ercan airports domestic area.

Do I need to have an internet connection on my mobile phone in order to use the 2D Barcode application?
Yes, your mobile phone should have an internet connection and should support GPRS technology.

How can I get my 2D barcode read at a Kiosk?
- In order to have a proper reading by a Kiosk, your mobile phone screen needs to be clean and the screen light needs to be on as your barcode is displayed on the screen of your phone.
- The screen of your mobile phone needs to be kept at a distance of 10cm from the Kiosk reader for 2 seconds in a fixed position. Then this process will be completed successfully.

Online check-in contents

What are the rules applied for online check-in?

The passengers with scheduled flights from;

- Adana

- Aktau

- Amsterdam

- Antalya

- Astana

- Beirut

- Belgrade

- Bodrum

- Copenhagen

- Dalaman

- Dusseldorf

- Ercan

- Gaziantep

- Hamburg

- Hatay

- Istanbul

- Izmir

- Karaganda

- Kayseri

- Kharkov

- Konya

- Krasnodar

- London

- Lviv

- Milan

- Moscow

- Najaf

- Paris

- Shymkent

- Stansted

- Stockholm

- Tbilisi

- Tel Aviv

- Trabzon

- Yerevan

- Zaporizhia

- Zurich

can make online check-in.

Online check-in can be made starting from 48 hours before the flight and continues until 90 minutes prior the scheduled flight.

The passengers who purchased their ticket through www.atlasglb.com should point out their Atlasmiles card number during the reservation of their tickets or should have purchased their tickets through 3D Secure System in order to print their boarding pass.

The check-in process of a passenger who does not meet these requirements could not be completed and in order to complete the process about their selected seats they should stop by the online counter specially designed for credit card control with their credit card which is used for the payment of the ticket or any valid credit card belonging to the passenger.

In addition, the passengers who selected their seat but could not print their boarding pass because of age control for the passengers who have had a discount, and the passengers who have to undergo passport control for international flights; should stop by the online counter in order to complete the check-in process and get their boarding pass.

What are the rules applied for return check-in?
Return check-in aims to minimize the time loss in the airport for the passengers who will go and return within the same day without baggage by realizing the departure and return check-in transactions during departure and giving the boarding cards required for return during departure. Only Atlasmiles members who give their Atlasmiles card numbers during reservation can make use of return check-in service.

Return check-in service is available in for flights from/to Istanbul, Izmir and Antalya.

What are the rules applied for online check-in?

The passengers with scheduled flights to Bodrum-Istanbul-Antalya-Izmir-Adana-Nicosia(Ercan)-Kayseri-Gaziantep-Van-Iğdır can make online check-in.

Online check-in can be made starting from 48 hours before the flight and continues until 90 minutes prior the scheduled flight.

The passengers who purchased their ticket through www.atlasjet.com; should point out their Jetmil card number during the reservation of their tickets or should have purchased their tickets through 3D Secure System in order to print their boarding pass.

The check-in process of a passenger who does not meet these requirements could not be completed and in order to complete the process about their selected seats they should stop by the online counter specially designed for credit card control with their credit card which is used for the payment of the ticket or any valid credit card belonging to the passenger.

In addition, the passengers who selected their seat but could not print their boarding pass because of age control for the passengers who have had a discount, and the passengers who have to undergo passport control for international flights; should stop by the online counter in order to complete the check-in process and get their boarding pass.

The passengers who have made their online check-in and got their boarding passes (as A4 printed or mobile boarding pass) could proceed to the special online-mobile baggage counters.
Istanbul Ataturk Airport:
Domestic Terminal baggage claim online counters: N-20-21
International Terminal online counters: H3 or H5

What are the rules applied for return check-in?
Return check-in aims to minimize the time loss in the airport for the passengers who will go and return within the same day without baggage by realizing the departure and return check-in transactions during departure and giving the boarding cards required for return during departure. Only Jetmil members who give their Jetmil card numbers during reservation can make use of return check-in service.

Return check-in service is available in for flights from/to Ankara, Istanbul, Izmir and Antalya.

What are the rules applied for return check-in?

Return check-in aims to minimize the time loss in the airport for the passengers who will go and return within the same day without baggage by realizing the departure and return check-in transactions during departure and giving the boarding cards required for return during departure. Only Jetmil members who give their Jetmil card numbers during reservation can make use of return check-in service.

Return check-in service is available in for flights from/to Ankara, Istanbul, Izmir and Antalya.

Electronic devices contents

Can I use CD player or laptop computer on board?

In accordance with aviation rules, no electronic device should be used during take-off and landing. However, it is allowed to use laptop computer, Gameboy, CD-Player, Video Camera etc. during flight.

However, the use of mobile phones, all receivers, CD-ROM writers and all recording devices is strictly forbidden during flight.

Catering contents

Is the catering offered in the plane subject to fee?

Food and drinks we offer in our flights are free of charge. 

Other contents

Can I smoke in Atlasglobal flights?
Smoking is not allowed in our flights.

Can I have a ball on board?
Inflated balls are not carried, however, deflated balls can be carried.

Can I make online reservation through Atlasglobal web site and buy my ticket later?
You can select Ticketing in Office option and make your reservation to buy your ticket until a date specified by the system.

Baby contents

What is age limit for baby passengers?
The passengers who are not 2 (two) years old on the date of flight (passengers between 0-2 years old) are accepted as baby passengers.

What is baby ticket price?
All flights: 10% of the valid price

Free baggage allowance for babies is 10 kg in all flights. 

When can new-born babies travel by plane?
They should be at least 7 (seven) days old. The babies younger than 7 days old are not allowed on board.

Can an adult travel with two babies?
According to flight safety rules, one adult can accompany maximum one baby.
A second adult should accompany the second baby.

What are the rules applied for carrying baby passengers?
- Babies aged between zero and two years old (0-2) can travel in arms.
- They can not travel alone, they can travel only with parents of authorized persons.
- Accompanying cabin officer is not assigned.
- According to flight safety rules, one adult can accompany maximum one baby.

For international flights:
A letter of consent should be presented for the international flights of baby passengers according to the rules below.
In case of travelling with identity card in TRNC flights;
a) If he/she travels only with his/her mother, letter of consent of the father approved by notary public or public authorities
b) If he/she travels only with his/her father, letter of consent of the mother approved by notary public or public authorities
c) If he/she travels with a person other than his/her parents, letter of consent of both mother and father approved by notary public or public authorities
d) If the baby is under the guardianship of a legal representative, letter of consent of the legal representative approved by notary public or public authorities is required.
 
In case of travelling with passport in international flights:
a) If the baby has his/her own (individual) passport, he/she can only travel with their mother, father or legal representative. A separate letter of consent is not required.
b) If the baby does not have his/her own passport, and he/she is recorded in his/her guardian’s passport, he/she can travel abroad together with the holder of the passport in which he/she is recorded. A separate letter of consent is not required.
c) A letter of consent is only required for international flights for baby passengers.

Child contents

What is the age limit for minor passenger?
They are the passengers who are aged two years old or older, and under twelve years old.

Is there any discount for minor passengers?
A discount of 25% over tax excluded price of flight fee is applied for the minor passengers. In domestic and Ercan flights, there won't be applied any age discount to the Promotion Class tickets.

Can minor passengers travel alone?

The children between 02-05 can not travel alone.
Children who are aged 5 years old or older, and under 12 years old can fly alone. However, the rules of Atlasglobal for carrying unaccompanied minors should be met.

Which procedure should be realized for the children who will travel unaccompanied?
1. Unaccompanied travel of the minor passenger is subject to the written consent of the parents or legal representative.
2. The reservations of all stages of the travel should be final for unaccompanied travel of the minor passenger.
3. Unaccompanied Minor Flight Authorization Form is filled at the airport for UM passenger. Identity and contact information of the parents and/or legal representative who bring/pick the minor is required on this form. Form is signed by the parent or legal representative. A copy is given to the parent and/or legal representative.
4. Ticket, passport or other documents of UM passenger are put in UM bag and this bag is hung around the neck of the minor and the minor is delivered to a boarding officer.
5. Parent or legal representative of UM passenger has to wait in the airport until the plane takes off.
6. Boarding officer takes the UM passenger aboard last.
7. Airline Company is responsible for transfers or waiting in the transfer hall of UM passengers. Parents or legal representatives at departure and destination airports of UM passengers who can not continue the flight due to any reason at any of the transfer points are informed and they are sent to original departure airport or provided hotel service accompanied by an attendant.
8. UM passenger is delivered by a person assigned by the Airline to the person whose name is written in UM form after his/her identity is checked and against signature.
9. UM passenger can not be seated near the Emergency exits.

Is a letter of consent required for domestic flights?
Yes, it is required. A letter of consent is required for the children who are aged 5 years old or older, and under 12 years old. If mother or father brings the minor to the airport, letter of consent is not required. It will be sufficient for mother or father to have unaccompanied minor (UM) transaction made at the airport.

Over 65 years old contents

Is there any discount for passengers over 65 years old?

Passengers over the age of 65: Passengers aged over 65, will be entitled to a 25% discount on flights taken up until 14^th June 2018, based on the flight fare excluding taxes. The discount will not be applied to any international flights (including Ercan) and to domestic flights booked in the promotional class.

Passenger types contents

What are passenger types and discounts?
Our discount rates according to passenger types are as follows.

- There is no discount for adult passengers. In domestic and Ercan flights, there won't be applied any age discount to the Promotion Class (E, U Class) tickets, except babies.

- Child passenger: A discount of 25% over tax excluded price of flight fee is applied for minor passengers between the ages of 02-12. 

- Young passenger: A discount of 25% over tax excluded price of flight fee is applied for young passengers between the ages of 12-24. 

- Passengers over 65 years old: A discount of 25% over tax excluded price of flight fee is applied for the passengers over 65+.

- Soldier passengers: Flight taxes are collected at a discount for Turkish Armed Forces members only in flights from Ercan. Soldier identification card should be presented at Ercan(Cyprus) Airport. Taxes are collected without discount from the passengers who can not present their soldier identification card.

- Student passenger: A 15% discount is applied to the ticket fares excluding the flight taxes for the passengers having student identification cards only in selected flights. Student identification card should be presented in the airports. 
The ticket will be cancelled without a penalty and a new ticket will be booked from the same class for the passengers who can not present student identification card.

- Baby passenger: The passengers who are not 2 (two) years old on the date of flight (passengers between 0-2 years old) are accepted as baby passengers. Baby ticket fee is fixed at 20 TL for baby passengers for domestic one-way flights. For Ercan flights, 10% of the tax excluded ticket price is collected as ticket price. It is 50.00 USD for Sulaymaniyah and Arbil flights.

Student contents

Do you have any discount for students?

A 15% discount is applied to the ticket fares excluding the flight taxes for the passengers having student identification cards only in flights between Turkey and Lefkosa (Ercan)and Turkey too. A 15% discount is applied to the ticket fares excluding the flight taxes for the passengers having student identification cards only in flights from Belgrade to Turkey. Student identification card should be presented in the airports. The ticket will be cancelled without a penalty and a new ticket will be booked from the same class for the passengers who can not present student identification card. Student discount and +5kg baggage allowance is not applied for promo classess (E, U, W).

For the bookings after 18 May 2013, students who have passed the age of 28 can't benefit from this discount and a new ticket will be booked in order to be accepted to the flight.

Young contents

What is age limit for young passengers?
They are the passengers between 12-24 (who have not passed the age of 25).

Do you have any discount for young passengers?
A discount of 25% over tax and service fee excluded price of ticket price fee is applied for young passengers between the ages of 12-24 (who have not passed the age of 25). No age discount will be applied for domestic Promotion Class and any international flights (including Ercan).

Which procedures should be realized for the travel of underage passengers (below 18 years old) or passengers requiring care?
Underage (below 18 years old) or interdict (requiring care of someone else and who can not travel alone) passengers who arrive at the border crossings to travel should present letter of consent for international flights pursuant to the rules below.

In case of travelling with identity card in TRNC flights;
a) If he/she travels only with his/her mother, letter of consent of the father approved by notary public or public authorities
b) If he/she travels only with his/her father, letter of consent of the mother approved by notary public or public authorities
c) If he/she travels with a person other than his/her parents or alone, letter of consent of both mother and father approved by notary public or public authorities
d) If the child is under the guardianship of a legal representative, letter of consent of the legal representative approved by notary public or public authorities is required.
 
In case of travelling with passport:
a) Children and interdict persons who would like to travel their own (individual) passports can only travel with their mother, father or legal representative. A separate letter of consent is not required.
b) If the person defined above does not have his/her own passport, and he/she is recorded in his/her guardian’s passport, he/she can travel abroad together with the holder of the passport in which he/she is recorded. A separate letter of consent is not required.
 

Making reservation contents

How can I make reservation?
The reservations for Atlasglobal flights can be made through travel agencies, ATLASGLOBAL Call Centers, (+90 850 222 00 00 in Turkey) or our web site.

How will I be notified of possible schedule changes after making reservation?
It is very important to enter your mobile phone number at reservation stage. Any change that may occur in flights shall be sent by SMS to your mobile phone.

How can I be registered on the waiting list for full flights?
As it is not possible to be registered on the waiting list on the web, you can be registered through Call center (444 3 387) or our agencies.

How will I be notified if I am confirmed from waiting list?
It is very important to enter your mobile phone number at reservation stage. Information of the reservation confirmed from witing list shall be sent by SMS to your mobile phone.

Online reservation contents

Until when can I make online reservation for a flight?
Online reservation can be made until there is 1 hour to the flight.

Can I view the details of a ticket I buy from Call center or travel agency on your web site?
Yes, details of the ticket can be viewed.

When I make reservation through the web site, can I be registered on the waiting list if the flight is full?
It is not possible to be registered on the waiting list through our web site. However, you can be registered on the waiting list through Atlasglobal authorized agencies or Atlasglobal Call Center at 444 3 387.

Can I make an online reservation through Atlasglobal web site and buy my ticket later?
You can make your reservation through the web and buy your ticket within option period. In this case, if you buy your ticket through Atlasglobal authorized agencies or call center, the service fee may vary. If you buy your ticket through web, there is no extra charge.

Cabin Baggage

Cabin Baggage is the carriage of the special baggage of the passenger on a purchased extra seat on the plane.

Refers to items that may be carried as block seat baggage in the cabin. Passengers will pay for an additional seat charge in order to bring onboard a CBBG. A service request for CBBG must be made at least 24 hours prior to Estimated Time of Departure (ETD). Articles over 75 kg (165 lbs) of weight per seat shall not be accepted. Passengers are responsible for loading and unloading the CBBG in and out of the aircraft.

Do you offer the service of carrying sick firearms and ammunition in your flights?

Passengers carrying sharp objects and firearms and the munitions cannot be accepted in passenger cabin regardless of their reasons and positions. Passengers and flight crew are not allowed to carry weapons in cabin and cockpit.
Even passengers who have to travel with weapons due to any reason (bodyguards, soldiers, police, security officers, etc.) are not allowed to carry their weapons in the cabin; they have to observe special security procedures to carry their weapons. Armed passengers have to hand over their weapons to the officers at the weapon delivery point in the airport. 

Armed forces (police, gendarmerie, military) who have to travel abroad(including North Cyprus), will asked to present a consent stating the permission to export weapons, received mutually by the Ministry of Foreign Affairs of both countries, when they are leaving their weapons at the police officers at the delivery station to be carried as hold baggage. Otherwise, they can not carry their weapon.

All weapons should be in empty condition. They should be placed in wooden, metal, fiber etc. boxes and packed appropriately.

Many countries have restrictive rules. Any firearms for which the passenger has hunting certificate, license for personal use are received at the airport entrance by security or they are delivered to security officer.

Firstly, passenger leaves the weapon at the weapon delivery desk, goes to the counter receives the boarding pass, presents the boarding pass to weapon delivery desk. He/she gets a label number for the weapon; weapon security office places the weapon in a special security case. Weapon is loaded to the baggage compartment of the aircraft as registered baggage by security officer. A message is sent to the relevant units in transit, transfer arrival points also specifying the seat number of the passenger. Passenger goes to the weapon delivery officer at the arrival point, and receives his/her weapon showing his/her label number, identity card.

Any sharp, pointed and other weapons-tools may be carried in cargo compartment after appropriately packed.

Blank cartridges of 1.4.S group for personal use of the passenger, securely encased and not exceeding 5 kg including the package (UN 0012 They are the projectiles fitted with a centre or rimfire primer and smokeless or without bullet despite being filled with gunpowder and they are used for training greeting and priming.) and non-explosive ammunition with core (UN 0014 ammunition whose core is not explosive but filled with impulsive material) are allowed to be carried in cargo compartment.

PAYMENT TERMS
Weapons and projectiles are included in free baggage.
No additional charge is claimed.
In case of excess weight, excess baggage procedure is applied.

Normal weapon procedure is applied for toy guns.

Weapons and firearms specified below ARE NOT CARRIED in cabin and passenger hand baggage. If security units approve, they are loaded to CARGO compartment of the aircraft by the security unit and CARRIED.

Any diameter of firearms and riffled arms.
Any diameter of smooth-bore shotguns and pump-rifles 
Imitations and simulants and toys of firearm
Air guns
Toy guns
Hidden and camouflaged weapons (Pencil guns etc.)
Initiation Weapons
Weapon parts (Telescopic sighting devices) 
Ball ejecting weapons (plastic and metal)
Signal pistols 
Catapult and slingshots 
Electric shock devices
Lighters in the form of gun
Industrial bolt, nail and spear guns
Spring and arrows
Animal anesthetic devices
Paint guns 
Popguns and primers

Piercing and edged weapons specified below ARE NOT CARRIED in the cabin and passenger HAND baggage. If security units approve, they are loaded to CARGO compartment of the aircraft by the security unit and CARRIED. 

Sharp pointed weapons and items
Axe and types thereof 
Arrows and darts  
Spear, pike spear 
Hook 
Ice Axe 
Chopper 
Launched stars
Sheath  
Stiletto
Flick, swivel knives
Diving Materials (Diving knife etc.)  

Skateboards and skis
Shovels
Thick sticks
Stick type sport equipments
Cables and clamps
Scissors (Sharp pointed larger than 6cm)
Ice crashers 
Shaving razor, knives and razors
Metal Cutter

Carrying pets in the cabin

Which animals can be carried inside the cabin?
Only cats, dogs and small birds (goldfinch, budgeriger, canary,parrot) can be carried inside the cabin. Dangerous dog breeds like American Pittbull Terrier, Amerikan Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Pincher Doberman, Rottweiler are not accepted to our flights. Pet carriage is subjected to a fee.

What are the conditions of carrying pets on board?
Carrying pets in the cabin is subject to making reservation. The reservation should be made until 6 hours prior the scheduled flight.

Pets should be carried in a container of 23x40x55 cm. 2 dogs-2 birds excluding cats can be carried in the same cage. (5 pets that are not older than 30 days old can be carried together if they do not exceed 8 kg in total.)

Pets should not exceed 8 kg when weighted together with their containers/cages.

Pets must have health and vaccination certificates and ID's.

If the required documents are not presented and the container is not appropriate, Atlasglobal reserves the right not to allow the carriage of pet.

In Cyprus flights, pets are kept in quarantine for 10 days at arrival.

It is prohibited to transport pets smaller than 3 months and without "rabies blood test" to Turkish Republic of Northern Cyprus.

In Ukraine flights, 2 animals of the one breed may be transported together in one container, provided that their total weight together with container does not exceed 8 kg. The container is not larger than 45x35x23 cm.

Animals/Pets cannot be carried on London flights.

In accordance with the Federal Service for Veterinary and Phytosanitary Surveillance note dated by 15.08.2018 №FS-NV-7/19992 in order to prevent introduction of the virus of African swine fever into the Russian Federation from China, we inform you that transportation of animal products in hand luggage from China is restricted.

What is the fee for the pet carried on board?

As of August 13nd, 2018 carrying of pets is subject to fixed price of 70 TL in domestic and Cyprus flights.

Carrying the passenger on stretcher contents

Do you offer the service of carrying sick passengers on stretcher in your flights?
Yes, we do.

What are the procedures for requesting a stretcher?

Dry Ice or Carbon Dioxide Solid Carriage

What are the rules for dry ice/carbon dioxide solid carriage?
Dry-ice packages in amounts of  (2.5 kg) or less is allowed when used to cool non-hazardous perishables in carry-on or checked baggage. You should get approval from Customer Relations Department (customer@atlasglb.com).  When checking-in for your flights you need to notify the ticket agent you are traveling with the Dry-Ice.

Extra seat contents

In which cases is extra seat allocated?

Passengers may request an extra seat due to some special reasons. The price requested for the normal seat is also requested for this extra seat.

What are the rules for oxygen tank transport and supplemental oxygen?

Oxygen tank carriage request should be made at least 48 hours before departure by calling our call center 0850 222 00 00 or by your travel agency. (Requests made in the last 24 hours cannot be processed.)

While making the reservation, it must be stated wheather the patient requires supplemental oxygen and how many litres. Atlasglobal would answer this need according to this information. 

The patient’s own oxygen tank could not be accepted in cabin. It could be carried only if they’re completely empty. 

We would require a medical certificate issued a maximum of 10 days before departure by your physician to certify fitness to travel as well as the need for the patient of oxygen amount indicated in liters per minute. The medical certificate mentioned above must be written either in Turkish or English.

The patient should be accompanied by medical companion, Atlasglobal would not provide this service.

The fee for oxygen carriage is 50 TL in domestic flights and 50 USD in international flights.

Passengers With Disability

PASSENGERS WITH DISABILITY AND/OR REDUCED MOBILITY

Passenger with disability or reduced mobility is a passenger requiring special care and adaptation according to the needs of the passenger while using the means of transport due to any permanent or temporary, physical, mental, old-age related or any other disability of sensory or locomotor abilities. 
 


WCHR (Passenger with Walking Disability): The passenger can manage the steps and does not need assistance in the cabin. He/she requires a wheelchair until reaching the aircraft.

WCHS (Passenger with Severe Walking Disability): The passenger can not manage the steps; however, he/she does not need assistance in the cabin. /she requires a wheelchair until reaching the aircraft. 


WCHC (Passenger unable to Walk): He/she needs assistance in the cabin to reach his/her seat and to be seated. He/she can sit with the backrest in the upright position.

BLIND: Visually impaired passenger

DEAF: Hearing impaired passenger 


DEAF/MUTE: Deaf and mute passenger

CARRIAGE RESTRICTIONS

Atlasglobal Airlines does not deny the boarding of a passenger with a valid ticket and reservation due to his/her disability or reduced mobility except for exceptional and special cases. 
 
Priority is given to the carriage of the passengers with disability or reduced mobility and their companions and guide dogs.  
 
Exceptional and special cases   
 
Atlasglobal Airlines may deny the reservation or boarding of the passenger with disability or reduced mobility due to the following reasons;  
 


a) To fulfill the requirements of national and international legislations for aviation safety,  
 


b) Physical impossibility of the boarding or carriage of the passenger with disability or reduced mobility due to the size of the aircraft or its doors, 
 


c) When the capacity of passengers with disability or reduced mobility which is 10% of total seat capacity is full in each Atlasglobal Airlines flight. 
 
Atlasglobal Airlines may offer another alternative for the said passenger in exceptional cases when possible.  
 
The passenger whose boarding is denied in exceptional cases due to his/her disability or reduced mobility and his/her companion, if any, may be offered refund or the right of route change if possible. 
 
As per our safety rules and IATA rules, we can not accept the following passengers on Atlasglobal flights even if they have medical report; 


 
•    Passengers who are required to use electrical or air-pressured devices during the flight (except for the oxygen tube provided by our Company) 


•    Passengers having asthma attack prior to closing of the aircraft doors 

 
•   Passengers having contagious disease (Chicken pox, Measles, Whooping Cough, Mumps e.g). They are not accepted on flight in communicable period


•    Pregnant passengers after 35 weeks (35 weeks + 6 days) for single pregnancy; after 32 weeks (32 weeks + 6 days) for multiple pregnancy  


•    Passengers undergoing by-pass and cardiac infarct operation up to 10 days after the operation  


•    Passengers undergoing thoracic surgery operation up to 11 days after the operation  


•    Passengers having cerebral hemorrhage up to 5 days after the date of hemorrhage  
 
 


INFORMATION AND RESERVATION 
 


The need of assistance notified in writing or verbally at least 48 (forty eight) hours prior to the flight for a comfortable and safe flight of the passengers with disability and reduced mobility is notified to the relevant ground handling company at least 36 (thirty six) hours prior the time of departure. The number of passengers with disability or reduced mobility who need assistance and the type of assistance is notified to the ground handling company at the destination point, regardless of being domestic or abroad, for the necessary coordination.  
 
 


REQUEST FOR COMPANION 
 


Atlasglobal Airlines may request companion for the passengers with disability and reduced mobility who can not travel alone in order to provide the assistance needed. Cabin companion is not requested for the passengers who indicate that they do not need. Passenger gives the information of his/her companion at the time of ticket purchase. Upon the purchase of the ticket, the passenger with disability or reduced mobility accepts the accuracy of his/her declaration and all responsibility about the problems which may arise from flying without companion.

OUR SERVICES IN THE AIRPORT 
 


The process of service in the airport for the passengers with disability and reduced mobility is conducted through the coordination of Atlasglobal Airlines with the ground handling companies including the transit or transfer to another flight. 
 
The passengers with disability and reduced mobility should be ready at check-in point not later than 1 hour prior to the announced departure time for domestic flights, and not later than 2 hours prior to the announced departure time for international flights in order to complete the process on time. 
 
Priority baggage tax is used to easily identify the baggage of the passengers with disability and reduced mobility. The check in of the passengers who present themselves at the counter and need assistance is completed in Business Class counter without waiting. 
 
The passengers with disability and reduced mobility are seated in the window side of the first 8 rows as far as possible. As per the aviation rules, it is forbidden to seat said passengers at emergency exit rows. 
 


OUR SERVICES AT THE TIME OF BOARDING 
 


We pay attention to make you board before the other passengers so that you can be seated more easily and comfortably in the aircraft. Our cabin crew will meet you at the door of the aircraft and introduce themselves. They will help you be seated and meet your needs. They are responsible for placing your hand baggage, if any, in the overhead bins with your approval and giving it back to you upon your request. 
 


OUR SERVICES DURING THE FLIGHT 
 


We offer the following services to ensure that you have a pleasant and safe flight: 
 
You will be informed about the in-flight safety rules as per your disability.  
 
After the visually impaired passengers are boarded, cabin crew will show maximum attention to introduce the aircraft safety measures and the crew. 
 
If you are given a seat at the emergency exit during check-in, our cabin crew will help you change your seat as per the safety rules. 
 
Our cabin crew can not help you lift and carry your items. However, they can help the passengers who need to visit the lavatory go to the lavatory and return to their seats. 
 
We would like to remind you that our cabin crew can not help you with the personal care, taking drugs, eating or child care/ assistance during the flight. 
 
In case of a possible emergency and evacuation, our cabin crew will show maximum effort to ensure your evacuation.  
 
For the visually impaired passengers, our cabin crew will unpack and serve your food and beverage upon your request.

Services Offered to Visually Impaired Passengers 
 


We pay attention to make the visually impaired passengers board before the other passengers together with their companion and/or ground handling officer.  
 
Our cabin crew will meet you at the door of the aircraft during boarding. And they will  introduce themselves and accompany you to your seat.  
 
If you have hand baggage, they will help you carry your baggage and place it in the overhead bins and give it back to you with your approval. 
 
We have safety cards in Braille alphabet available in all our aircrafts to inform you about the flight safety rules.  
 
Our cabin crew will give you this card and stand by you while you read this card, and explain the safety rules practically. Thus, you will be informed about the access to the equipment you need in a case of emergency. Safety information will be delivered to you to keep during the flight. 
 
If you do not know Braille alphabet, our cabin crew will explain you the safety rules verbally and practically. 
 


Services Offered to Hearing Impaired Passengers 
 


We pay attention to make the hearing impaired passengers board before the other passengers together with their companion and/or ground handling officer.  
 
Our cabin crew will meet you at the door of the aircraft during boarding. And they will  introduce themselves and accompany you to your seat.  
 
If you have hand baggage, they will help you carry your baggage and place it in the overhead bins and give it back to you with your approval. 
 
We display subtitled safety films to inform you about the safety rules.  
 
You can also find the safety cards available in your seat pockets or behind the seats.  
 
As the safety film will not be displayed when the video system is not active, cabin crew will demonstrate you the safety instructions manually and/or using the announcement book. If required, cabin crew will communicate in writing. 
 


Disables Passengers Accompanied by Guide Dog 
 


Passengers accompanied by guide dogs are not allowed to sit at emergency exit row. 
Such passengers should be seated in the front rows as much as possible, and the nearby seats should be left unoccupied with re-seating if possible. Guide dog should wear a face mask at all times and sit at the feet of its owner with collar. (regardless of weight) 
 


Visually Impaired and Hearing Impaired Passengers: 
 


• Medical report is not requested from the visually and hearing impaired passengers; and they can travel without companion. However, both visually and hearing impaired passenger can not travel without companion. 


• Guide dogs are accepted on board the aircraft free of charge with reservation. Guide dogs accompanying the passengers are accepted in the cabin without cage. The dog should be clean, its mouth should be covered and it should sit at the feet of its owner. The guide dog accepted on board should have whole and complete set of valid health certificate, identity card, vaccination card or all documents required pursuant to the rules of the destination country. 
 


Passengers with Reduced Mobility: 



• Medical report is not requested from the disabled passengers; however, the disabled passengers who can not meet their needs alone and can not evacuate the aircraft alone when required are not allowed to travel without having a companion. 


• Disabled passengers are given priority for ticket and baggage processes and boarding. 
Note: Unfortunately, cabin crew can not help you with the respiratory equipment, eating, drug follow-up and lavatory needs during the flight. However, they can help you go to the lavatory and return to your seats.

PASSENGERS WHO CAN BE ACCEPTED IN OUR FLIGHTS WITH MEDICAL REPORT
Passengers, the diseases and periods thereof are listed below, are not accepted in the flights for the mentioned periods. However, they can travel with a medical report including the expression “the passenger is in a condition to travel by air” if they make declaration or special request before the flight.
•    By-pass operation, cardiac infarct; They can travel after 10 days from the date of operation with a medical report up to 2 months; after this period, no report is required.
•    Thoracic surgery; They can travel after 11 days from the date of operation with a medical report up to 2 months; after this period, no report is required.
•    Suture/Stitch; If suture placed on the surface is a simple skin cut, no need report. For other major cuts require a doctor's report.
•    Hearth catheterization; Medical report is required within 24 hours after the operation; after 24 hours, no report is required to travel.
•    Angiography; Medical report is required within 24 hours after the operation; after 24 hours, no report is required to travel.
•    Cerebral bleeding; The passenger can travel after 5 days from the occurrence of the bleeding up to 14 days accompanied by a nurse with a medical report; after 2 months, no report is required to travel.
•    Gastrointestinal bleeding; Medical report is required up to 7 days from the occurrence of the bleeding; after 7 days, no report is required to travel.

EMERGENCIES  


As Atlasglobal, we inform you about the safety rules in our flights and the actions to be taken in case of emergency through the following applications: 
 
Pre-flight safety information (video film and/or cabin crew demonstration), 
Safety card prepared in Braille alphabet for the visually impaired passengers, 
 
Announcements made by cabin crew, 
 
Cards showing the safety instructions available in the seat pockets or behind the seats. 
 
Our cabin crew will help you in case of emergency during the flight. 
 
Please carefully listen/watch the instructions given by cabin crew in case of emergency and comply with the instructions. 
 
If you travel without companion, you are required to be able to fulfill the following requirements in case of emergency: 
 


-   To fasten and unfasten the seat belt, 


-    To wear the oxygen mask falling from overhead panel in case of sudden decrease of pressure, 


-    To wear life vest. 
 
We would like to remind you that you should be accompanied by a person who can help you if you need assistance for the said situations. 
 


POST FLIGHT SERVICES 
 


As Atlasglobal Ailines, we help you get off after all passengers leave the aircraft to make the disembarkation more comfortable for the passengers with disability or reduced mobility.  
 
After the aircraft reaches the destination point, your ancillary equipment in cargo section (wheel chair, walker etc.) is delivered to you at the exit of the aircraft.  
 
In international flights, we can take you to the passport control point in company with the ground handling personnel.  
 
Ground Handling personnel will help you take your baggage and accompany you to the exit of the terminal.  
 
In case of baggage loss or damage, you can contact with Lost-and-Found Office in the airport. 
 


COMPLAINTS  
 


Passengers may submit their complaints to Atlasglobal Airlines through 7/24 telephone line, by filling in form at the website, by e-mail, feedback form on board, letter and fax. 
 
Atlasglobal Airlines submits the statistical evaluations of the complaints submitted by the passengers with disability or reduced mobility to Directorate General of Civil Aviartion in January, April, July, October of every calendar year.  
 


Assistance and adjustments for the passengers with disability or reduced mobility  
 


The assistance to be provided for the passengers with disability and/or reduced mobility under SHT-ENGELSİZ directive published by Directorate General of Civil Aviation is provided in coordination with Ground Handling Companies. 
 


1. Providing necessary convenience at help points,  


2. Taking from a determined point to check-in counter,  


3. Check-in and baggage registration,  


4. Completing the immigration, customs and security procedures and taking to the aircraft,  


5. Boarding with the help of lift, wheel chair or other necessary aids,  


6. Taking from the aircraft door to the seat and seating,  


7. Placing and giving back the baggage in the cabin,  


8. Taking from the seat to the aircraft door,  


9. Disembarkation with the help of lift, wheel chair or other necessary aids,                         
10. Completing the customs and immigration procedures and taking to baggage hall and receiving the baggage,  


11. Taking from baggage hall to the determined point and/or to the point requested by the passenger with disability and/or reduced mobility within the airport,  


12. Reaching the connection flights in transit together with the assistance on airside/landside and inside/between the terminals,  


13. Taking to the lavatories when required,  


14. Getting access to ATM and/or other social facilities,  


15. Evacuation of the disabled passengers if an emergency situation occurs when the disabled passengers are in the airport or during the flight.  


16. If requested, the companion is given a seat next to the passenger with disability or reduced mobility, and necessary convenience is provided to get on/off.  


17. The services for the carriage of electrical wheel chairs and similar equipment of the passengers with disability or reduced mobility are provided within the available space limitations on board the aircraft and according to the legal regulations on dangerous goods provided that it is notified at least 48 hours prior to the flight. Except for the medical devices, each passenger with disability or reduced mobility is allowed to carry maximum 2 pcs. of equipment providing mobility including electrical wheel chair.  


18. Necessary convenience is provided to carry the basic mobility devices and other necessary support equipment of the passengers with disability or reduced mobility on board the aircraft according to the safety rules.  


19. Necessary information related to the flight is submitted in accessible format.  


20. Guide dogs are allowed on board the aircraft.  


21. Safety cards in Braille alphabet are kept available on board, and the sign language convenience is provided in demonstration films displayed according to the aircraft type.  


22. As per the safety requirements, a sitting arrangement is made on board the aircraft to enable the passengers with disability or reduced mobility to meet their needs. Disabled passenger is boarded according to the sitting arrangement determined, and helped to get off according to his/her place of sitting.

Pregnant passengers contents

Up to which month can I fly during my pregnancy?

Passenger declaration about the duration of pregnancy is essential. Passengers up to the 28th weeks (7 months) of pregnancy are not prompted any report. Atlasglobal may ask a pregnant passenger to declare how many babies she’s expecting and to confirm the stage (how many weeks) of pregnancy. 

Pregnant passengers with single baby after the end of 28th week, (7 months completed) until the end of 35th week (is not beyond day 36th week) need to present a report from their doctors that contains the phrase “there is not any doubt to travelling by aeroplane“ stating that passenger is fit to fly. After completion of 35th week, passenger can not allowed to fly even with a doctor's report.

Pregnant passengers with multiples(two or more babies), from the end of 28th week, until the end of 32th week (is not beyond day 33th week) need to present a report from their doctors that contains the phrase “there is not any doubt to travelling by aeroplane“ stating that passenger is fit to fly. After completion of 32th week, passenger can not allowed to fly even with a doctor's report. 
 
The report must be provided by a medical specialist and should be written on an official letterhead of the doctor or health care institution containing the following terms and conditions. 
- Date of issue of the report must be specified and the date may not be over 7 days. 
- The doctor's name, surname, diploma number and signature must be shown clearly 
- The report should be issued in English or Turkish. If passenger has a report in another language; airline representative translates the related report of “there is not any doubt to travelling by aeroplane” in another sheet, specifying their name, surname with title of the duty and attaches to the passenger report. This document shall be signed by the passenger. After careful consideration of the document, passenger can be accepted to the flight.

What are the special meals that can be ordered on your flights?

Our passengers can order special meals due to eating habits, health related diseases or personal preferences. Special meals should be ordered up to 48 hours before the departure time in flights departing from İstanbul and 54 hours before other international fligts. 

THE LIST OF MEALS AS BELOW: 
LFML - YES - (LOW CHOLESTEROL,LOW FAT MEAL)
AVML - YES - (ASIAN VEGETARIAN MEAL)
LSML - YES - (LOW SODIUM, NO SALT ADDED MEAL)
LCML - YES - (LOW CALORIE MEAL)
BBML - YES - (INFANT/BABY FOOD)
FPML - YES - (FRUIT PLATTER)
VLML - YES - (VEGETARIAN MEAL (LACTO-OVO)
DBML - YES - (DIABETIC MEAL)
SFML - YES - (SEA FOOD MEAL)
VGML - YES - (VEGETARIAN MEAL (NON-DAIRY))
MOML - YES - (MOSLEM MEAL)
NLML - YES - (NON-LACTOSE MEAL)
CHML - YES - (CHILD MEAL)
BLML - YES  - (BLAND/SOFT MEAL)
KSML - YES  - (KOSHER MEAL)
RVML - YES - (RAW VEGETARIAN MEAL)
VOML - YES - (VEGETARIAN ORIENTAL MEAL)
VJML - YES - (VEGETARIAN JAIN MEA)
PRML - YES - (LOW PURIN MEAL)
HNML -YES - (HINDU MEAL)
LPML- YES - (LOW PROTEIN MEAL)
GFML- YES - (GLUTEN FREE MEAL)
HFML- YES - (GLUTEN FREE MEAL)
ORML- YES - (ORIENTAL MEAL)
SPML- YES - (SPECIAL MEAL REQUIR.NOT COVERED BY SPEC.CODE)

Unaccompanied minors contents

Can a minor passenger travel alone?
1. Unaccompanied travel of the minor passenger is subject to written permit of the parent or legal representative.
2. The reservations of all stages of the travel should be final for unaccompanied travel of the minor passenger.
3. Unaccompanied Minor Flight Authorization Form is filled at the airport for UM passenger. Identity and contact information of the parents and/or legal representative who bring/pick the minor is required on this form. Form is signed by the parent or legal representative. A copy is given to the parent and/or legal representative.
4. Ticket, passport or other documents of UM passenger are put in UM bag and this bag is hung around the neck of the minor and the minor is delivered to a boarding officer.
5. Parent or legal representative of UM passenger has to wait in the airport until the plane takes off.
6. Boarding officer takes the UM passenger aboard last.
7. Airline Company is responsible for transfers or waiting in the transfer hall of UM passengers. Parents or legal representatives at departure and destination airports of UM passengers who can not continue the flight due to any reason at any of the transfer points are informed and they are sent to original departure airport or provided hotel service accompanied by an attendant.
8. UM passenger is delivered by a person assigned by the Airline to the person whose name is written in UM form after his/her identity is checked and against signature.
9. UM passenger can not be seated near the Emergency exits.

Wheelchair contents

Can I make use of wheelchair service free of charge?

The passengers requesting wheelchair should bring a medical report not older than 10 days concerning their illness and this report should contain the expression that the passenger should travel in wheelchair. The passengers can make use of wheelchair service free of charge under these conditions; otherwise they should pay for this service.

General Rules Contents

FOR DOMESTIC FLIGHTS; PASSENGERS MUST BE AT THE AIRPORT 1 HOUR BEFORE SCHEDULED DEPARTURE TIME AND HAVE TO COMPLETE CHECK-IN AND BAGGAGE PROCEDURES 30 MINUTES PRIOR TO THE SCHEDULED DEPARTURE TIME. OTHERWISE PASSENGER LOSE ALL HIS/HER RIGHTS RELATING TO THIS TICKET. 
FOR INTERNATIONAL FLIGHTS; PASSENGERS MUST BE AT THE AIRPORT 1 HOUR BEFORE SCHEDULED DEPARTURE TIME AND HAVE TO COMPLETE CHECK-IN AND BAGGAGE PROCEDURES 30 MINUTES PRIOR TO THE SCHEDULED DEPARTURE TIME. OTHERWISE PASSENGER LOSE ALL HIS/HER RIGHTS RELATING TO THIS TICKET. 

GENERAL RULES:
1. Name change is not allowed. Ticket is non transferable.
2. In accordance with tariffs, rules and regulations of Atlasglobal and all applicable laws, tickets paid in cash may only be refunded to the passengers by the issuing office. Refund of tickets issued against credit card may only be made to the credit card account of the person to whom such credit card has been issued.
3. Tickets are valid for 1 year after the issuing date. After 1 year, passenger lose all their rights related to the unused tickets.
4. In case of dispute, the electronic records of Atlasglobal shall be applicable.
5. It is the responsiblity of passengers to present a valid travel document in flight
6. Atlasglobal is not responsible for passengers who have another flight, which was not booked under the same PNR, when Atlasglobal has cancelation or delay. Passengers have no right to request a change  or rebooking of their tickets and seats.

WARNING: This transportation is subject to the provisions concerning the restriction of liability indicated in Turkish Civil Aviation Law and all provisions that restrict or terminate the liability of the carrier Atlasglobal shall also be applicable to agencies, personnel and representation of Atlasglobal. Ticket and transportation are subject to Atlasglobal tariffs and rules,relevant laws and regulations.

 
BAGGAGE RULES:
Free baggage allowance is specified on the ticket, excess baggage fee is charged per kg in case of baggage allowance is exceeded. Pet in Cabin Carriage, Special Baggages(bicycle, ski equipment, diving equipment, parachute, golf equipment etc.), Wheelchair Service(passengers who can not present a doctor report) are subject to a fee. It is forbidden to bring odorous foods inside the aircraft. First golf and ski equipment is free of charge. For detailed information please consult to your agency or visit the Frequently Asked Questions page on our website (www.atlasglb.com)

TICKET REFUND, REBOOKING:

In case of reservation changes and open ticket confirmation: the fare will be recalculated in accordance with the new required flight/class fare. The system will automatically charge the difference between the original and the new fare. The service fee is non refundable for all classes. When the reservation is changed to a lower class, no refund will be applicable .

***Regarding roundtrip tickets, , the most restrictive penalty conditions shall be applied for  the total amount of the ticket in case of reissue, revalidation and refund.

3D Secure payment contents

What is 3D Secure Payment?

3-D Secure is an identity authentication system developed by card companies to enable the security of payments made through the internet.
The application prepared for MasterCard credit cards is called "SecureCode", and the application prepared for Visa credit card is called "Verified by Visa".
If your bank supports 3-D Secure application, you can register in the system on the page displayed on your first payment transaction.

Standard payment contents

How can I pay my ticket?
You can pay your ticket by credit card or via PayPal.

Does the credit card used have to be the credit card of the passenger?
If you use a credit card of domestic banks or foreign banks with branches in Turkey,  in order to be accepted to the flight you will be required to present a valid ID and at least one of the followings;

Your credit card which you have used for purchasing your ticket(in case this card is not issued for your name, the cardholder must be present at the check-in)

- Your Jetmil card if you are a Jetmil member
- A valid credit card of your own(issued to your name)

If you use a credit card of foreign banks without branches in Turkey, the cardholder must be one of the passengers who booked the flight. For the check-in you will be required to present a valid ID and the credit card used for purchasing the ticket. Otherwise you will not be accepted to the flight.

What are the differences between 3D Secure Payment and Credit Card Standard Payment?

Payment via 3D Secure in case of a full secure purchase with a one-time password authentication, this will allow you to check-in without presenting your credit card. Your valid ID will be enough for the check-in procedure. If it is a half secure 3D transaction without a one-time password authentication, it will be considered  as a Standard Payment and will be accounted accordingly(please see the detailed information below).

If you purchase ticket with the Credit Card Standard Payment method, at the check-in you will be required to present a valid ID and at least one of the followings;
- your credit card which you have used for purchasing your ticket(in case this card is not issued for your name, the cardholder must be present at the check-in)
- your Jetmil card if you are a Jetmil member
- a valid credit card of your own(issued to your name)

Ticketing contents

Where can I buy my ticket?
You can buy through www.atlasglb.com, all Atlasglobal authorized travel agencies; and Atlasglobal call center at 0850 222 00 00

When do the tickets expire?
Tickets are valid for 1 year from the date of issue.

Can I use a ticket issued on the name of another person?
The right of using, reservation changes and cancellation etc. belongs only to the person whose name – surname is written on the ticket and this right can not be transferred in any way.

What are the rules for open tickets?

In case of open ticket confirmation: the fare will be recalculated in accordance with the new required flight/class fare. The system will automatically charge/refund difference between the original and the new fare.

Cancellation and refund contents_11012016

Domestic & Ercan 

Please click this link to review cancellation-change rules for our domestic and Nicosia flights.

International

Please click this link to review cancellation-change rules for our international flights

* %50 refund is permitted for Middle East departured E-U class tickets.

** Refund or change is not permitted for promotional tickets in case of health reasons.

*** Regarding roundtrip tickets, , the most restrictive penalty conditions shall be applied for the total amount of the ticket in case of reissue, revalidation and refund.

**** Please note that for Atlasglobal tickets purchased through any of our sales channels, our regulations regarding fines for ‘no shows’ will be implemented as of 2 hours before international and 1 hour before domestic flight departure times.

Israel Consumer Protection Law - cancellation of remote sales transactions

Any change or cancellation of a flight ticket after it has been issued is subject to payment in accordance with the ticket's terms and conditions.
Without derogating from the above, in case a ticket was purchased by way of a “remote sale,” as defined in Israel Consumer Protection Law, 5741 – 1981, cancelation of the transaction is permitted within 14 (fourteen) calendar days from the transaction date but not less than 7 (seven) working days before the date of the departure of the first flight (as specified on the flight ticket/reservation confirmation voucher). Handicaps , New immigrants , Senior citizens, as defined in the Consumer protection law, can ask for the cancelation of “remote sale” within 4 months as long as they had contacted and advised the airline representative. The cancelation must be made in writing, by post, e-mail or fax, directly to the party from whom the flight ticket was purchased. If these conditions are met, a cancelation fee of 5% of the value of the total price of each ticket or ILS 100 per ticket, the lesser of the two, will be collected from the passenger.
In all other cases, and subject to all laws, the person making the reservation will be charged according to Atlasglobal's cancelation policy, subject to the ticket's terms and conditions. Not using transportation services that have been ordered, whether in whole or in part, for any reason, will also be considered cancelation of a reservation.
 

Informing the passengers for tariff change / flight cancellation

Passengers will be informed by relevant departments of Atlasglobal in case of schedule changes or flight cancellations. However, if contact information of passenger(s) is entered either wrong or not fully enough in reservations created on Atlasglobal website and mobile applications, it will not be possible to contact passengers by Atlasglobal. Therefore, it is highly important to enter correct contact information (e-mail & phone number) that belong to passengers. In this context, it is required to consider requests before the first flight date at least 2 hours until flight time and then inform Atlasglobal, about accepting alternative flight presented to passengers. Otherwise refund/change requests will be taken into consideration in accordance with the no-show rules of ticket fares.

Sequential Coupon Usage

As of June 01, 2017, Atlasglobal Airlines will apply “sequential coupon usage” on its international flights. Sequential coupon usage will be applied for tickets consisting of only international flights. Tickets comprising only domestic and/or Cyprus (Ercan) flights will be considered outside of this practice

Following rules will apply with the beginning/commencement of this application:

-    Restrictions will apply for “open ticket” procedures (issueing an open ticket or changing a ticket into open ticket)
-    Passengers will only be accepted on the flight according to the same flight sequence as on the ticket
-    In case a passenger fails to use a flight of a ticket, the passenger will be considered as No-show on the respective flight and no-show rules will apply consequently
-    If a flight is not flown on a ticket, the Airline has the right to cancel the consequent flights of the ticket (IATA Rules – Recommended Practice 1724 Coupon Sequence, clause 3.3.)